Return/ Complaint/ Refund

Return

Would you like to return an item?

If you don't like an item or if the size doesn't fit, you can simply return it to us. Use our return service for your return and conveniently download your return label and return form.

To ensure a smooth return process, please follow the steps below

1. For the sake of the environment, please use the shipping box to return the ordered items. Ensure that both the item and the box are undamaged, and package fragile items appropriately.
2. Please create the return label and return slip through our return portal.
3. Fill out the return slip: Enter the number of items being returned. Place the return slip inside the package.
4. Stick the return label on your return package without folding it, ensuring it is clearly visible. Simply cover or obscure the old label.
5. Make sure your package is properly and securely sealed before handing it over.
6. Go to the designated local parcel service provider and return the items to us.
7. Keep the receipt until you receive confirmation from us regarding the receipt of your return.

You will bear the direct cost of returning the goods of 7,95 GBP.

To the Returns Service

Complaint

Do you want to make a claim for an item?

Sometimes, items may have defects or be damaged. In this case, you can of course return the item to us, and we will submit a claim to the manufacturer. Depending on your preference, you will either receive a voucher for the amount or we will send you a replacement item as quickly as possible.

If your claim is within the 30-day return period, please use our return process on the left.

If your purchase is outside the 30-day return period, here you will find instructions on how to submit a claim to us. Please include this document with the package and then follow the instructions for the return process on the left.

Refund

Now it's our turn!

We will check the validity of your return or complaint. In the case of a valid return, we will refund the purchase price immediately. The refund will be made via the same payment method you used for the original purchase.

Average refund processing time by payment method:

Credit card: 2-3 business days

PayPal: 2-5 business days

Google Pay: 2-5 business days

Klarna: 2-3 business days

Please note that in exceptional cases, the refund may take up to 14 days, depending on the payment service provider. However, you can rely on receiving your money. During this time, you don’t need to take any further action.

If the return or complaint is rejected, we will contact you.